Customer Service

The best way to contact our Customer Service Team is via the Contact Us form on this page.

Customer Service team are available Monday - Sunday from 09:00 - 17.30 (excluding UK Public Holidays).

Pro:Direct Live Chat is available Monday - Friday 09:00 - 17:00 (excluding UK Public Holidays).

We aim to respond to all email enquiries within 24 - 48 hours.

Christmas Contact Hours

Monday 21st December- Wednesday 23rd December 9am - 5.30pm (Available to email and contact us on live chat)

Thursday 24th December 2020 ( live chat 9am - 1pm and available to email)

Friday 25th / Sat 26th Closed

Sunday 27th December 10am - 4pm( Available to email)

Monday 28th December 10am -4pm (Available to email)

Tuesday 29th / Wednesday 30th December (Available to email and contact us on Live chat)

Thursday 31st December (live chat 9am - 1pm and available to email)

Saturday 2nd January / Sunday 3rd January - 9 -5.30pm (Available to email)