Contact US

If you have a query about a product or an order you have placed please either use the email form to the right, or contact us by phone on:
+44 0371 423 2020

We are receiving high volumes of calls and emails at present so we may take a little longer than usual to answer, approx. 48hrs to emails. We thank you for your patience.

Our contact centre is open during the following times.

Monday 9am - 9pm
Tuesday 9am - 9pm
Wednesday 9am - 9pm
Thursday 9am - 9pm
Friday 9am - 9pm
Saturday - 9am - 5pm
Sunday - 9am - 5pm

Bank Holidays CLOSED


We do have many answers to common questions in our Help and FAQ section accessed on the TAB to the left.

Once your order has been Dispatched you will receive an email, you can then track your parcel through a link in your 'My Account' order history.

Please also see the latest updates on our couriers' websites for any known delays. Unfortunately, if there is a delay, we are unable to get your parcel to you any quicker than our couriers are currently able to.

DPD UK update

DPD International update

Royal Mail UK update

Royal Mail International update


We look forward to hearing from you.
Pro:Direct Customer Service team.